ALL RETURN REQUESTS MUST BE FORMALLY SUBMITTED AND APPROVED PRIOR TO RETURN.ĭamaged Merchandise Allowed Within 24 HoursĪll damaged good claims must be submitted to Absolute Value within 24 hours of original delivery receipt. Or, DSDI customer may elect to re-stock non-defective merchandise with corresponding re-stock fee. If product received on a defective claim is deemed non-defective, it is the customer’s responsibility to cover return shipping costs. By default, Absolute Value is not responsible for inbound shipping costs related to returns, excluding costs to ship replacement/corrected merchandise to the customer. If customer refuses to receive replacement merchandise (or product is deemed non-defective), customer will incur a restock fee based on this policy fee schedule.
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If replacement merchandise is unavailable for defects, a full refund will be promptly provided to the customer.
Upon inspection, defective merchandise is replaced with similar merchandise and shipped to the customer at no cost. To submit an ideal defective return request, please use exact details to describe the nature of the alleged defect(s): ie specific pieces/parts missing, reason or nature of improper product function, construction design/sizing, etc. In order to qualify for approval, defective return requests require detailed reasons and descriptions related to the nature of said defective merchandise. Please refer to the “Prohibited Non-Defective Return Requests” to review merchandise disallowed for returns.ĭefective Merchandise Allowed Within 30 Daysįor delivered merchandise that involves manufacturer-related product defects related to design, construction, or originally intended use, Absolute Value will accept requests formally submitted for final approval. A 15% restocking fee is required for all non-defective returns, excluding the following brand exceptions: ALL RETURN REQUESTS MUST BE FORMALLY SUBMITTED AND APPROVED PRIOR TO RETURN. To submit an ideal non-defective return request, please describe the reason for non-defective return: ie product quality concern, purchase elsewhere, etc. In order to qualify for approval, all non-defective return requests require merchandise to be in new, unused, and resalable condition as determined by Absolute Value. In order to return Non Defective or Non Damaged merchandise Please submit a Return Form for approval. This includes receipt and inspection of goods by the manufacturer warehouse, investigation of claims, and final refund (if applicable). Usually, 2-4 weeks may be required from the date of submission to process and complete the entire return request process. Instructions for necessary customer details are described within the ACCEPTED RETURN REQUESTS section of this policy. Please allow 1-3 business days for an initial response to newly submitted claim requests. Unauthorized, Refused, and Undeliverable Returns: subject to related shipping and re-stock penalty fees of 30% may be subject to $12.00 re-delivery penalty fee (charged by shipping carrier)ĭ takes ownership possession of unclaimed, unauthorized product returns after 60 days Non-Defective Merchandise: 15% re-stock fee in most cases (exceptions listed within ACCEPTED RETURN REQUESTS section below) Non-Defective Returns Unallowed for: Sea Eagle / Poweriser / FANMATS / Steiner Sports / BIOflex / MLBPAA / Health Supplements / Foods / Personal Hygiene / Household Cleaners / Consumable Goods.ĭefective Merchandise: No re-stock fees with product replacement (may be subject to restock fees if not being replaced)
RETURN REQUEST FILING DEADLINES (UPON DELIVERY OF ORDERS)ĭamage by Shipping Carrier (in transit): 48 hours upon delivery
Please contact the manufacturer directly with any issues or concerns. This product may not be returned to the original point of purchase.
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